From self-service support to remote management and diagnostics, VisionIT is equipped to deliver highly specialized and best practices for service desk support to your enterprise. For one client alone, we handle more than 100,000 service desk calls per year, our service desk operations takes ownership of each call to provide prompt, reliable support and service that are in alignment with service level agreements. Our proactive approach involves a continual review of all offerings via real-time monitoring tools and techniques to ensure the quality and effectiveness of service—resulting in reduced costs and reclaimed resources that you can then redirect to core business functions.
VisionIT provides a single Point of Contact (SPOC) for End Users, Ticket Tracking System, Multiple Levels of End User Support, Service Desk reporting, Trend analysis, Customer satisfaction survey and Disaster Recovery services.
VisionIT Help Desks are among the industry’s most efficient, exceeding client expectations for average speed to amend a challenge, high call fulfillment rates and high first-call fix rates.